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Support

Need help with Twilio SMS Client? We're here for you.

Email Support

For questions, bug reports, or feature requests, reach out to us at support@twiliosmsclient.com. We typically respond within 24 hours.

In-App Feedback

You can also submit feedback directly from the App. Go to Settings and tap "Send Feedback" to share your thoughts or report issues.

Frequently Asked Questions

What do I need to get started?

You need a Twilio account with at least one active phone number. Sign up at twilio.com, then add your Account SID and Auth Token in the App's Settings.

How do I add my Twilio account?

Open the App, go to Settings, and tap "Add Account". Enter your Twilio Account SID and Auth Token, which you can find in your Twilio Console dashboard. Add at least one phone number associated with your account.

Can I use multiple Twilio accounts?

Yes. You can add multiple Twilio accounts in Settings and switch between them. Each account maintains its own contacts, conversations, and call history.

Why can't I make voice calls?

Voice calling requires a development build of the App with Twilio Voice SDK configured. You also need to set up API Keys in your Twilio account and add them in the App's Settings under your account configuration.

Are my credentials secure?

Yes. Your Twilio credentials are stored locally on your device using secure storage. They are only transmitted over encrypted HTTPS connections to communicate with Twilio's APIs.

How do I send media (photos, videos)?

In any conversation, tap the attachment button to select photos from your gallery, take a new photo with your camera, or attach documents. You can send up to 10 attachments per message.

Who pays for messages and calls?

All messaging and calling charges are billed by Twilio directly to your Twilio account. The App itself does not charge additional fees for sending messages or making calls.

How do I delete my data?

You can remove individual Twilio accounts from Settings, or uninstall the App to remove all locally stored data including credentials, contacts, and cached conversations.

Still Need Help?

If your question isn't answered above, don't hesitate to email us at support@twiliosmsclient.com. Please include as much detail as possible about your issue so we can help you quickly.

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